Company Policy

RETURN POLICY FOR NON SKINCARE RELATED PRODUCTS

Clarinda Blonde do accept returns or exchanges for any product the consumer is not satisfied with. However, the following procedure, terms and conditions must be met and adhered to in order to for a product to be eligible for a return or exchange.

Note: All returning orders must be made within 48 hours of receipt

1. If you returned any item from an order that was received via FREE SHIPPING, COUPONS, OR DISCOUNTS, the return will reverse the FREE SHIPPING, COUPONS, OR DISCOUNTS respectively.

2. Clearance Sales Items, Discontinued Items and Sales Items are not eligible for a return. We have a final sale policy on all items mentioned above.

3. Customer are responsible for return shipping costs or charges of any kind. We will not refund shipping and handling fees once the items has been dispatched for delivery.

4. By requesting for an exchange, you agree to be responsible for any fees incurred by us to process that change. All exchanged and returns will be considered final transactions.

5. For exchanged items, the price that will be applied for the item is to be rated at the current price cost at the time we receive the said item, any lapses or differences on the plus side will be paid by the customer before the exchange is finalised.

6. All returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. The returned item must be uncut(including hair, weft or lace where applicable). unworn, not brushed nor frizzed. No product may be sprayed on the items.

7. All returning items must NOT have a scent including but not exclusive to smoke, food, hair products, sweat or perfume. The returned item must have their tags and labels still intact. Any returned item not in this conditions will not be accepted.

8.Restocking fees may apply. A restocking fee of 10% will be applied to all returning items. Please be sure of your order before you go ahead with your purchase.

9. If your returned / exchanged merchandise is not accepted due to a violation of any of the terms and conditions above and you wish to have the item returned to you, we will charge you the applicable shipping cost to send the item back to you.

10. Please allow us 2-5 business days for us to process your return / exchange item.

EXCHANGE POLICY FOR SKINCARE PRODUCTS.

At Clarinda Blonde, we strive to provide our customers with high-quality skin care products and excellent customer service. However, due to the nature of skin care products and the risk of contamination, we have established the following return policy to ensure the safety and well-being of our customers.

1. Contamination Policy:
– 1.1 Once skin care products have been received by the customer, they cannot be returned or exchanged due to the potential risk of contamination. We maintain a final sale policy on all skincare products.
1.2 This policy applies to all skin care products, including but not limited to creams, lotions, serums, masks, and any other topical products.

2. Quality Assurance:
– 2.1 We maintain strict quality control measures throughout our manufacturing and packaging processes to ensure that all products leave our facilities in optimal condition.
2.2 If a customer receives a skin care product that is damaged or defective upon delivery, we encourage them to contact our customer service within 24 hours of receipt to arrange for a replacement. Unfortunately, we will not be able to correct any default reported beyond 24 hours of receipt.

3. Allergies and Sensitivities:
– 3.1 We recommend customers thoroughly review the ingredients list provided on our product packaging and website to identify any potential allergens or irritants that may cause an adverse reaction.
3.2 In the event of an allergic reaction or skin sensitivity, we advise customers to discontinue use immediately and consult with a medical professional. Due to the individual nature of allergies and sensitivities, we cannot accept returns or provide refunds for such cases.

4. Customer Support:
– 4.1 Our customer support team is available during business hours to assist customers with any questions, concerns, or issues related to our skin care products.
4.2 If customers have inquiries about product usage, application techniques, or any other aspect of our skin care products, we encourage them to reach out to our customer service representatives, who will be happy to provide guidance and support.

5. Compliance with Applicable Laws:
– 5.1 This return policy is in compliance with all applicable consumer protection laws and regulations.

6. Modification of Return Policy:
– 6.1 Clarinda Blonde reserves the right to modify or update this return policy at any time without prior notice. Any changes to the policy will be posted on our website and will apply to all purchases made after the date of the policy update.

Please note that by making a purchase from Clarinda Blonde, the customer acknowledges and accepts the terms and conditions of this return policy.

Still wish to go ahead with your return order?

Kindly provide us with your Order number and Customer name

By clicking on the Request A Return button below.

If you have any further questions or require clarification regarding our return policy

please do not hesitate to contact our customer support team on

Skin Care