FAQ

Frequently Asked Questions

  • What are your hours of operation?

    Monday – Friday 9:00am to 6:00pm. (+1GMT)

    Saturday 9:00am -to 3:00pm

  • Can I order by phone?

    Yes, orders can be placed and processed over the phone, or by sending a WhatsApp message or please call during regular business hours on:
    +234 806 644 0734 and +234 701 081 4290

    Kindly observe our operational hours. If you are calling during non business hours, please leave your contact information as we will contact you on our next business day.

    You can however place an order on the website at anytime. Orders placed via the website will be processed the next business day.

  • How do I place an order?

    Select the products you would like to purchase and click ADD TO CART.

    Input your discount codes if you have any and then click CHECK OUT.

    Input your required payment details. You will receive a successful notification once your transaction is successful.

  • Do you accept payment on Delivery?

    No, all ordered items must be paid for before dispatched.

  • What forms of payment is available?

    We accept Visa, MasterCard, MasterPass, American Express cards AmazonPay etc

  • Is my credit card and personal information secure while using your website?

    Yes, your private information are very secure while using this site. We take your privacy very seriously and we use precautionary methods to ensure your shopping experience is safe. Your payment is processed through Paystack. Your credit card details are never stored in our systems from the beginning to the end of your transaction.

  • Do you charge sales tax?

    Yes, according to the national law, we charge VAT which is 7.5% of your total order.

  • How long does it take to ship an order?

    If you place an order before 11:00am, your order will be processed and shipped the same day except in rare cases when we run out of stock of an item ordered for or during sales. All orders placed after 12:00pm will be processed and shipped the next day.
    Delivery time within Lagos is 12:00pm – 6:00pm within 1-3 business days after an order is confirmed.

    Delivery outside Lagos takes 2 – 5 business days from when your order is shipped.

    Delivery outside Nigeria takes
    3-10 business days from when your order is shipped.

    Make sure you input your correct billing and complete delivery details required in order to prevent shipment delays.

  • Do you ship internationally?

    Yes, we ship worldwide. We ship to every area that is covered by DHL, UPS or Fedex.
    Please Note: You are responsible for any fees, taxes, custom and import duties imposed on your package with no exceptions. Custom policies vary widely from country to country and you will be responsible for any taxes associated with your international order. If for some reason, your package is released to you without paying the customs charge and ClarindaBlonde is billed by your government, we will charge your credit card for that amount due.

  • How can I track my order?

    Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Input these numbers into the “track my order” bar. You can also log into your Clarindablonde.com account, search for your order and track it from there. The tracking number will be linked to the courier’s website where you can track your shipment.

  • I placed an order but I am yet to receive a confirmation email. What do I do?

    Please check your spam folders. In order to prevent our emails from entering your spam folders, add our email address to your address book. customercare@clarindablonde.com

    You can also send as message to us using the Whatsapp button on the bottom right side on this site.

  • What is your return and exchange policy?

    Please click on company policy to get more insight on this.

  • What kind of wigs do you sell?

    We sell wigs made of high quality fibre, made to look like real hair, while giving you that glam and sophisticated look at an affordable price.

  • How long can a fibre wig last?

    Your wig can last for months, it can last longer provided it is properly maintained. Durability depends on wig maintenance and wig style / pattern. Please follow the HAIR CARE instructions in order to get the best of your wigs.

  • Can I use heat on my wig?

    Yes, your wig is heat safe of up to 400F. You can use a hair straighter on curly wigs and a hair curler on wavy wigs.

  • What are your skincare products made of?

    Clarinda Blonde Luxury Skincare Products are herbally and organically made with ingredients gotten from nature. They compose of ingredients gotten from plant extracts such as licorice, turmeric, kojic, carrot, beet root, grape seed, witch hazel, almond extracts, avocado extracts, to name a few. Clarinda Blonde Luxury Skincare Products are very safe on the skin and do not contain any hydroquinone, parabens, mercury nor steroids.

  • I have severe acne, I have tried everything. What products do I use?

    You need to get the Acne Set. The complete acne set comprise of the; Glow or Whitening Moroccan soap, Acne face cream, Face detox mud mask, Luxury face scrub and Acne and Spots toner.

  • How do I use the acne set?

    Make sure you start with a clean face, steam your face using a face steamer. The purpose of steaming your face is to open your pores and soften the pimples in order to make them easy to extract. You should steam your face for no less than 20 minutes.

    Using a sterilised extractor and face wipe, press out the white heads, black heads and ripe cysts acne. Do not touch the strong pimples so they don’t leave you with scars. Once the extraction process is complete, clean your face with a face wipe and then apply the luxury face scrub. Exfoliate your skin in an upward movement, be careful not to be too abrasive. Leave the scrub on your face for three minutes and then wash off.

    Mix half a teaspoon of CB face detox mud mask in a bowl, add water and stir. Apply the mixture on your face and let it dry. You can go about your duties while it dries. Wash it off after it is completely dried using the Moroccan soap. You can leave the soap on the face for a few minutes before rinsing with water. Apply the CB Acne & Spots Toner, let if dry before you apply your Acne Face Cream.

    You can repeat the steaming process every once in a week (for severe acne case) or every three weeks. The face detox mask can be used every night (for severe acne case) or three times a week.

    The Moroccan soap, Acne & Spots toner and Acne face cream should be used twice a day for best results.

  • How do I use the spot set?

    The combination of the Acne & Spots toner, Spot Remover Cream and White D’Luxe Soap works effectively to eradicate facial spots.

    Apply the White D’Luxe soap on the face and leave for 2-5 mins, this will give it enough time to work. Rinse off and apply CB Acne & Spots Toner to a cotton wool and clean the face with it. Once it is dry, apply the Spot Remover Cream directly on the spots. Please use this cream ONLY on the spots.

  • I have hyper-pigmentation and uneven skin tone from the previous use of harsh creams, and I want to get 1-2 shades lighter, what do I do?

    You should get the Flawless lightening set. This set includes Flawless lightening cream, Day face cream, Super whitening shower gel and Korean whitening body scrub. Your skin should even out and become flawless with the combination of these products.

  • I would like to achieve a lighter complexion of at least 2-3 shades, what products do I need?

    You will need to use the Asian whitening set, this set includes; Asian whitening cream, Snow white soap, Day face cream, Night face cream, Korean whitening body scrub and Morning glow oil.

  • I want to achieve a white skin tone and be at least 3-4 shades lighter, what products do I go for?

    The Snow White Set is the ideal set for a healthy glowing Caucasian skin tone. Snow white set includes Snow white cream, Glutathione snow white soap, Day face cream, Night face cream, Korean whitening body scrub and Morning glow oil.

  • I just want to maintain my skin tone but with an added glow, what products do I use?

    The Coco Glow Set is exactly what you need to maintain your skin tone and still look radiantly flawless from head to toe. This set includes; Glow face cream, Coco glow lotion, Exfoliating body scrub and the Glow body bath.

  • Do you accept wholesale orders?

    Yes, we do not just accept wholesale orders, we also encourage it. click HERE to view our terms and conditions.

    If you have further inquiries, kindly give us a call or send a Whatsapp message at +2348066440734 or send us an email at customercare@clarindablonde.com.

    Or feel free to fill in the form on the Contact Page and we’ll answer your questions accordingly.

Still Have Questions?

Skin Care